Definition of Emotional Literacy
Emotional Literacy is defined as:
For example, "I feel rejected."
|Developing Your Emotional Literacy
The purpose for developing our emotional literacy is to precisely identify and communicate our feelings. When we do this we are helping nature fulfill its design for our feelings. We must know how we feel in order to be able to fill our emotional needs. And we must communicate our feelings in order to get the emotional support and understanding we need from others, as well as to show our emotional support and understanding to them.
Also, one of the first steps to developing our emotional intelligence is to improve our emotional literacy. In other words, to improve our ability to identify our feelings by their specific names - and the more specific we can be, the better. Though the term emotional literacy is not used in the Mayer Salovey model of emotional intelligence, they do say that the first branch of emotional intelligence is ...the capacity to perceive and to express feelings. They then add that Emotional intelligence cannot begin without the first branch..." 1 Mayer and Salovey have also written that the "ability to label emotions" is part of the third branch of their model (Emotional understanding) 2
In the English language we have thousands of words which describe and identify our emotions, we just don't use many of them. (EQI has been building a list of such words since 1995 and the list is now over 3,000 words. Here is part of that list.)
There are many reasons we don't make much use of this rich vocabulary which is available to us. One is that we just aren't taught to speak using many different feeling words. Other reasons are on this list of "Why it can be hard to talk about feelings" I have found, though, that many people can identify their feelings quite well when given a little help.
If you are interested in working on your emotional literacy, the first step is to start using simple, three word sentences such as these:
This may feel strange at first, since not many people do this. But it gets easier with time, and as you find other people who you can share your true feelings with. (See also emotional honesty)
In my experience, sometimes just by naming a feeling, we begin to actually feel the feeling. It seems that by naming the feeling we help our mind access the emotional part of the brain where feelings are stored. This step of identifying the feeling by name is, I believe, essential to a high development of one's innate emotional processing abilities. I also believe that most of the literature on EQ and EI fails to acknowledge the importance of this and of the importance of having a rich emotional vocabulary.
What Is and Isn't Emotional Literacy
A Few Basic Feeling Words
See also, "Common Negative Feelings&xquot
I Messages vs. You Messages
When we talk about our feelings using three word sentences we are sending what have been called "I messages". On the other hand when we say things like "You make me so jealous" we are sending a "You message". These "You messages" typically put the other person on the defensive, which hurts communication and relationships rather than helping.
Note that when we say something similar to "I feel like you..." we are sending a "You message" in disguise as an "I message"!
Expressing the Intensity of the Feeling
Some feeling words not only express a feeling, but also express the intensity of the feeling. By expressing intensity, they communicate the degree to which our needs are being met and our values and beliefs are being upheld. Accurately capturing the intensity of an emotion is critical to judging the message our feelings are sending. If we either exaggerate or minimize the feeling, we are distorting reality and undermining the effectiveness of our communication.
Here are a few ways to verbally express the intensity of a feeling
Of the three methods, the 0 to 10 scale is the one I like the best, especially if someone else is really interested in my feelings.
After we learn to find the right word for our feeling and we express its intensity, the next step is explaining why we feel what we feel. At this point, our analytical brain is called into action.
According to our definition of EI, the potential to explain our feelings is one part of our innate emotional intelligence. Like other aspects of our innate EI, this must be developed over time.
Miscommunicating Our Feelings
Often, it is socially unacceptable to directly express certain emotions. We are too afraid of offending others, too afraid of appearing unhappy or unhealthy, and too afraid of social disapproval. Sadly, we live in a world where appearances often matter more than reality. This seems to be especially true in the upper classes of society where conformity and etiquette are so important.
So instead of truthfully expressing our feelings clearly and directly, we express the same emotions indirectly, either through our actions or our body language. Sometimes we actually lie about our feelings. When we start to hide our feelings, lie about them, or tell people only what we think they want to hear, we impede communication, distort reality, fight evolutionary intelligence and dishonor nature.
Let's look at some examples of how we corrupt the language of feelings.
Masking Our Real Feelings - There are many ways we mask our real feelings. Sometimes we just plain lie about them, for example when someone says she is "fine" though she is obviously irritated, worried, or stressed. Sometimes we intentionally or unintentionally substitute one feeling for another. For example, if I say "I hope it doesn't rain," we might actually be feeling afraid that it will!
Inconsistency - Often, our tone of voice or our body language contradicts the words we are saying. None of us can totally hide our true feelings, but many of us do try to disguise our voices to go along with the act. People who are especially superficial even adopt the cosmetic voices found on television in order to further conform to societal expectations, and further mask their true feelings.
Overuse - One of the ways we corrupt language is to over-use a word. Consider the word "love." We say we love french fries, ice cream, apple pie, and our mothers. Doesn't it seem there should be a different word for the way we feel about our parents as opposed to food?
Hate is another word which is overused. If someone hates traffic, hates spinach, and hates lawyers, how can they express their feelings about child abuse?
Exaggeration - When we exaggerate our feelings we are lying in order to get attention. People who need to exaggerate have had their feelings neglected for so long, they have resorted to dramatization to be noticed and cared about. Unfortunately, when they send out false signals, they alienate people and risk becoming like the boy who cried wolf. As the story goes, because he sent out too many false alarms, he was ignored when he truly needed help.
Consider these exclamations, none of which are typically true in a literal sense:
Minimization - Many people minimize their feelings, particularly when they are upset, worried or depressed. They use expressions such as:
Such people typically are either too insecure, too stubborn, too scared or feel too unworthy to share their feelings. They desperately need to be connected with others, but they will not allow others to get close to them. They effectively push people away by withholding their true feelings.
Because we are not skilled at directly expressing our feelings, we often use indirect communication of our emotions such as by using examples, figures of speech, and non-verbal communication. Let's look at a few of these forms of indirect communication.
I Feel Like ....
Using sentences that begin with "I feel like..." may be the most common form of indirectly communicating our feelings. The literal result is that we often feel like labels, thoughts, and behaviors, as we can see below:
I feel like (a label) - In the examples below we are labeling ourselves, and not clearly and directly expressing our feelings.
We typically use lots of expressions which put ourselves down. These negative labels certainly don't help us feel any better about ourselves. In fact, by mentally branding us, they make it more likely we will repeat the exact kinds of actions which caused our feelings.
I feel like (a thought) - In these examples we are actually conveying more of a thought than a feeling.
I once asked someone how she felt about something and she said, "I feel like you shouldn't have done that." At another point when I asked about her feelings, she said "I don't want to get into all of that." Such a lack of emotional literacy and emotional honesty makes it difficult to have a relationship, even a friendship or a working relationship.
I feel like (a behavior) - Here, we are expressing our feelings in the form of a behavior. Again, these are unclear and indirect. They may be graphic and entertaining, but they are usually exaggerations and distortions which don't help us focus on our true feelings.
In other words, people who use such expressions feel like a behavior, an action, an act. Thus, they are not in touch with their feelings. They may be acting out their lives as they think others would rather than acting as unique individuals. Or they simply imagine themselves taking action rather than actually using their emotions to motivate them to take some healthy steps.
A general problem with all of these forms of indirect communication is that if there is a negative feeling whiich isn't specifically identified, it will be much harder to also identify the unmet emotional need.
Studies show that up to 90 percent of our communication is non-verbal. When we communicate non-verbally our bodies are literally expressing themselves. When Shakespeare said the eyes are the windows to the soul he was implying the eyes are the best non-verbal indicator of our emotional and intellectual state of mind.
For example, we think of those who will not look us in the eyes as untrustworthy, dishonest, afraid or insecure. We think of those who have alert, expressive eyes as intelligent, energetic, and emotional. Our eyes have the power to judge, to attract, and to frighten. Through our eyes we can show: interest, boredom, disbelief, surprise, terror, disgust, approval, and disapproval. Many parents can bring their children to tears, for example, without saying a word.
Our faces often express what we are not saying verbally. Our lips may tremble when we are afraid. Our forehead wrinkles when we are concerned or confused. And when people tap their fingers or feet they are usually feeling impatient.
As expected, research suggests that those with high innate emotional intelligence are better at reading these non-verbal cues. This gives them valuable information, particularly from people who are not expressing themselves verbally, or whose body language is inconsistent with their words.
Practical Value of Communicating with Feeling Words
On two occasions I realized I was being mocked. In both cases I expressed my feeling directly and it proved very helpful to me.
In one situation I told my brother I felt mocked. It took me till I was approximately 37 years old to realize that he had mocked me all of my life. Once I realized it and named the feeling and confronted him with it, it freed me to stop defending myself. It also helped me realize that this was one of the ways my self-esteem was damaged when I was young. And it helped me decide not to spend more time with that brother.
On another occasion I was attending an open lecture to approximately ten students by a university professor on socialism and communism. (At a university in Florida for especially high IQ undergraduates) I was asking a lot of questions he did not want to answer. Except for me, all the others in the room were sympathetic to his beliefs. At one point one of the students mocked a question of mine as a way of defending the professor. The other students were laughing at my expense. I said firmly, "I feel mocked and I would like to have my question answered." This quieted the room and the professor answered my question. From that point on, because I had asserted myself in a clear and direct way, I felt more self-respect and more respect from the students who were otherwise starting to join in on their attacks on me. That was several years ago. I still feel the tension in that room, yet I feel proud that I handled it in the way I did. These students had never seen me before, by the way, since I was visiting their campus and just happened to stop in for the lecture.
Feeling Attacked, Undermined
I can think of two times when I was giving a talk and someone in the audience was clearly feeling skeptical. Instead of saying they felt skeptical though, on both occasions the person was asking me questions to try to lower my credibility. In one case I said, I will answer your question, but first I will ask you to tell me how you are feeling. This immediately helped the audience focus on the person asking the question, thereby taking the pressure off of me. It also helped the audience see that the person was feeling a little hostile, which helped the audience feel more empathy for me. And it helped me realize that this particular person was the one with the problem, so to speak. This helped me feel less defensive, more in control, and more secure. I even felt some compassion for him as he tried to explain how he was feeling and why.
In the other case, I said to the person, "It sounds like you are feeling a little skeptical, is that fair to say?" He answered that yes, it was fair to say. Just correctly identifying his feeling helped him feel more relaxed, something which I could see by his facial expression and body language. I told him I could understand that he would have reason to feel skeptical and I asked him to just try to have an open mind for a while. He agreed to this and ended up being a helpful participant for the remainder of the talk.
The value of naming feelings
The examples above show that there is some psychological power in naming what is happening. When one person is attacking another with words and the victim does not really know what is going on, the attacker has even more psychological power. But as soon as the victim correctly identifies what is happening, the attacker loses some psychological advantage and the victim somehow feels more secure. This is evidently because the mind has a need to know what is happening, especially when there is danger. Once the danger is identified, it can be addressed. Also, there is a fear of the unknown which is removed when the feelings are named. Naming the other person's feeling seems to have a disarming or a de-masking value. Naming a feeling can be used as a form of counter-attack, or it can be used as a form of understanding and agreement. It all depends on how the technique is used. The ability to identify and name feelings is a form of power, and like all power it can be used to hurt or help.
Making Predictions vs. Expressing Feelings
|You are going to fall. vs. I am
afraid you are going to fall.
We are going to miss the train. vs I am afraid we are going to miss the train.
It is usually more helpful to express feelings rather than making predictions.
Brain research indicates expressing our feelings with words helps reduce emotional pain and distress
In an article titled "Talking the pain away," Lea Winerman reports the findings of a study conducted by Matthew Lieberman at UCLA. Lieberman and his colleague used functional magnetic resonance imaging (fMRI) to scan the brains of participants as they played a computer game which caused the player to feel some social rejection. The researchers found that this social rejection activated an area of the brain that also lights up in response to physical painthe anterior cingulate cortex.
They also found that people who had relatively less activity in that areaand who reported feeling relatively less distresshad more activity in the right ventral lateral prefrontal cortex. That is the area of the brain associated with verbalizing thoughts and language production. So, according to Lieberman, this suggests that putting feelings into words may help someone feel better.
In another study, Lieberman and his colleagues asked 30 participants to view pictures of angry, scared or happy-looking faces. Again using fMRI, the researchers found that when the participants labeled the faces emotions using words, they showed less activity in the amygdalaan area of the brain associated with emotional distress. At the same time, they showed more activity in the right ventral lateral prefrontal cortexthe same language-related area that showed up in their previous study about social rejection.
The results of the second study give more evidence that verbalizing an emotion, or in other words, identifying and labeling feelings, may help us feel better when we feel emotional pain.
Why It Can Be Hard to Talk About Feelings
Once a friend of mine was telling me about a time she tried to talk to her romantic partner about feelings. She tried to use the ideas suggested on this site, such as talking about respect using the 0-10 scale. For example, she asked her partner how much he felt respected by her from 0-10. The discussion did not go as easily as she hoped. On the train ride home she made a list of why she thought it was hard for some people to have such a discussion. We later expanded her ideas and came up with this list.
Thank you to Stephanie Kohler for her help with this list.
|We actually make things much easier on ourselves and others when our language is clear, direct, and precise. When our words and our non-verbal communication are consistent, we gain respect because we come across as having integrity. Clear, honest communication is not only helpful in personal relationships, but essential to a society. We are simply all better off when we all follow the old rule: Say what you mean and mean what you say.|
1. Emotional Intelligence as Zeitgeist, as Personality, and as a Mental Ability, p. 109, Mayer, Salovey and Caruso, Chapter in Handbook of Emotional Intelligence, Bar-On, Parker (Eds.) 2000
2. What is Emotional Intelligence, by John Mayer and Peter Salovey. Chapter 1, pp. 10,11 in Emotional Development and Emotional Intelligence: Educational Implications, by Peter Salovey and David Sluyter. 1997.
Talking about feelings